- Shipping & Returns
Shipping & Returns
Orders placed by 3pm Central Standard Time (CST) will be shipped the same day. All orders placed after the 3pm cut-off time will be shipped the following business day. PLEASE NOTE: It is our goal to get your order to you as fast as possible, but in some instances your order may be delayed because of things out of our control (Holidays, Weather, Carrier delays).
See the transit time maps below for days in transit for shipments originating in zip code 60131.
Returns are not allowed, however product replacement may occur if the buyer follows the following procedure for filing a claim:
1) If the shipping boxes are damaged, the buyer must sign for the packages with a "damaged" remark, or reject the shipment altogether.
2) The damages are found after opening the shipment, the buyer has 48 hours to report such damages to the seller, contact details are listed below in the Damaged Goods Policy.
3) Images must be provided of the damaged goods, unless otherwise instructed by Customer Service via email. Customer service will provide the appropriate submission methods for these images.
4) Allow 2-3 business days for product replacement orders to be processed, unless otherwise instructed by Customer Service.
We can ship to anywhere in the lower 48, Continental United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.